End User License Agreement

This End User License Agreement ("Agreement") is between you and Tradeline Consulting Inc. ("Tradeline", "we", "us", or "our"). It governs software, hosted applications, updates, documentation, and related integration features that we provide under this Agreement (the "Software"), including InfoSight applications and WholesaleOrders order-management integrations.

By accepting this Agreement or using Software provided under it, you agree to these terms. If you act for an organization, you represent that you are authorized to bind that organization. If you do not agree, do not use the Software.

A signed agreement, order form, or product-specific license controls if it conflicts with these general terms. Syntra ODBC is subject to its product-specific End User License Agreement. Our Website Terms govern general website use, and our Privacy Policy explains how information is handled.

Subject to this Agreement and any applicable fees, Tradeline grants you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Software for your organization's business operations during the applicable license or subscription term.

Permitted users, installations, devices, locations, companies, and usage limits are determined by your order or written agreement. Hosted access does not transfer ownership of the Software or grant a right to distribute its source code. You may permit your employees and other authorized users to access the Software within those limits and remain responsible for their use.

Trial or evaluation access is limited to the period and purposes stated when access is offered. Trial features may be restricted or stop working when the trial ends. Test the Software in your environment before relying on it for business-critical operations.

Prices, payment schedules, renewal arrangements, cancellation rights, and any refund terms are those stated in your order, checkout, or separate written agreement. The Software may require activation or periodic license validation. Access may be suspended or restricted if an applicable subscription expires or amounts remain unpaid, subject to your agreed terms and applicable law.

You are responsible for accurate account and business information, protecting credentials, assigning appropriate user permissions, maintaining required third-party accounts, and notifying us of suspected unauthorized use. You must have the rights and permissions needed to provide or process the data you use with the Software.

Review product mappings, quantities, prices, taxes, shipping charges, customer records, and transaction results before relying on them. Maintain appropriate backups and reconciliation procedures for your business. The Software does not replace professional accounting, tax, or legal advice.

Except where permitted by applicable law or your written agreement, you must not:

• Resell, sublicense, rent, or distribute the Software, or provide access beyond your authorized users and license scope.
• Reverse engineer, decompile, or disassemble the Software, or remove proprietary notices.
• Bypass licensing, authentication, access controls, or usage limits.
• Access another organization's records without authorization, upload malicious code, or disrupt the Software or connected systems.
• Use the Software unlawfully or process information you are not entitled to use.

Integration features require authorization from a person entitled to connect the relevant company or account. Your authorization permits the Software to read or write the records needed for the enabled functions, such as matching customers and products, creating or updating estimates and invoices, and adding available shipping charges or tracking information.

You remain responsible for reviewing and authorizing transactions. Creating an invoice does not itself collect payment or guarantee that the invoice has been delivered to a customer. Third-party service availability, account configuration, taxes, permissions, and API changes can affect processing. Confirm the outcome of an unresolved operation before attempting a replacement transaction.

You may disconnect an integration through the relevant application settings and revoke authorization through the provider. Disconnection stops future authorized access; it does not automatically delete existing transactions in QuickBooks, local order history, audit records, or information retained as described in our Privacy Policy.

QuickBooks, Intuit, and other third-party services are subject to their own terms. QuickBooks and Intuit are trademarks of Intuit Inc. Tradeline is an independent software provider; these references do not imply endorsement by Intuit.

You retain your rights in the business information you provide. You grant Tradeline permission to process that information as needed to provide, maintain, secure, and support the Software and carry out your authorized instructions. You are responsible for obtaining any notices, consents, or other authority needed for information about your customers, staff, or other individuals.

Hosted applications may store business records, integration credentials, operation history, and support information. Desktop applications may store data on systems you control. The applicable service configuration and written agreement determine the deployment arrangement. See our Privacy Policy for information about collection, sharing, retention, and privacy requests.

The Software and its documentation, designs, and other proprietary materials remain the property of Tradeline or its licensors. This Agreement grants usage rights only; it does not transfer intellectual property ownership.

Third-party and open-source components may be subject to separate licenses. Those licenses control to the extent required for those components, and this Agreement does not restrict rights they expressly grant.

Updates and replacement components are governed by this Agreement unless separate terms accompany them. We may maintain, improve, or change the Software and may suspend access where reasonably necessary to address security, misuse, maintenance, or legal requirements.

Support, maintenance commitments, service levels, and compatibility commitments apply only as stated in your written agreement. We do not promise uninterrupted availability or continuing compatibility with every third-party system.

Your rights end when the applicable term expires, when your agreement is terminated according to its terms, or when a material breach permits termination under applicable law. You must then stop using the affected Software and remove copies you are no longer licensed to retain.

Request any available export of business records before access ends. Data export, deletion, and retention are subject to the applicable service capabilities, written agreement, and legal obligations. Ending access does not cancel transactions already posted to third-party systems. Provisions concerning ownership, restrictions, accrued fees, liability, and disputes survive termination as applicable.

Except for express commitments in your written agreement and rights that applicable law does not permit us to exclude, the Software is provided "as is" and "as available". To the maximum extent permitted by law, Tradeline disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and does not warrant error-free operation, accuracy of all outputs, or uninterrupted access.

You are responsible for determining whether the Software suits your requirements and for testing and reviewing its configuration and results.

To the maximum extent permitted by law, and unless your written agreement states otherwise, Tradeline and its personnel, licensors, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business opportunities, or business interruption arising from the Software.

Subject to the same limits, Tradeline's aggregate liability for claims arising from the affected Software will not exceed the greater of CAD $100 or the fees you paid to Tradeline for that Software during the 12 months preceding the event giving rise to the claim. These limits do not exclude liability or rights that cannot lawfully be excluded or limited.

Unless your written agreement states otherwise, this Agreement is governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory rights under applicable law. Disputes will be addressed in the competent courts of Ontario unless the parties agree otherwise or applicable law requires another forum.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. This Agreement and the applicable written commercial terms form the agreement for the affected Software. Changes to material contractual terms will be handled through the notice and acceptance process applicable to your product or agreement.

Questions about licensing, integrations, or this Agreement may be directed to: